Nipping at our heels… time to raise our game

March 9th, 2010 by Scott McCaskill

HootSuite is integrating with Foursquare and MySpace.  Hadn’t considered FourSquare, but might make sense.  I haven’t been hugely interested in the product itself.  But we did integrate MySpace a few weeks ago and we have always integrated with Wordpress.

Ben Parr  

Today at the #140tc Twitter Conference in Seattle, Washington (which I keynoted this morning), HootSuite CEO Ryan Holmes announced that its popular Twitter application will be integrating with both MySpace and Foursquare, starting this week at the South by Southwest Interactive conference.

HootSuite is one of the more popular Twitter applications, one specifically geared towards power users and businesses. It has been on a roll recently, launching integration with Wordpress and rolling out new updates to its iPhone and Android Apps.

Well, game on then.  Our product still kicks theirs to the curb…

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FB profitable on $2B in revenue? Not buying it…

March 4th, 2010 by Scott McCaskill

Will FB get $2B in rev in 2010?  That would be something like 4-5x growth over the past year.  Unless it is mostly Zynga and by extension the text spam companies paying it (and by extension you Farmville players), I am not seeing it.  But the WSJ says its possible (from TechCrunch).

Jason Kincaid

…While the article covers a lot of familiar territory about Facebook’s past, there’s plenty of new information too. Of note, the article says that Facebook executives have “discussed how revenues for 2010 could hit between $1.2 to $2 billion” — figures that exceed even the $1.1 billion InsideFacebook’s Eric Eldon reported yesterday (clearly, the number is looking big). The article also asserts that Facebook is working on a tool for sharing your physical location with Facebook (something that we’ve been hearing about for quite a while, and that I believe will be key in the future).

Oh and Kincaid reports on this other nugget:

There are also a handful of interesting anecdotes about Zuckerberg. According to the article, a Facebook engineer once wrote an internal memo called “Working With Zuck”, in which he warned other employees not to hope for much in the way of back-patting from their CEO, explaining they should not “expect acknowledgment for your role in moving the discussion forward; getting the product right should be its own reward.”

Well, that’s great. Would love to work for that guy.
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Good for CoTweet – bought by ExactTarget

March 2nd, 2010 by Scott McCaskill

Well how about that.  Good for CoTweet.

Adam Ostrow

CoTweet, the Twitter CRM tool used by several massive brands including Best Buy and Ford, has been acquired by ExactTarget, an email marketing firm.

In a statement, ExactTarget CEO Scott Dorsey said,” By combining the power of ExactTarget and CoTweet, we can provide businesses a complete solution to tie together all formsof interactive communications and drive deeper customer engagement online.”

While perhaps not a widely known name in the social media space, ExactTarget is a major player in email marketing, generating $114 million in revenue for 2009. The company has also raised a massive $140 in venture capital, most recently securing $75 million this past December.

I think this combo actually makes perfect sense.  I could also have seen a DemandMedia or Adobe or Yahoo scooping them up.  I wonder what other companies are like CoTweet running around…

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Google’s Buzz about

March 1st, 2010 by Scott McCaskill

Erick Schonfeld gives three reasons why Google Buzz was launched before its time – but really they are reasons to launch at all.  The final reason is the key:

Erick Schonfeld

… The other reason Google needed to establish its own social stream pronto is that links passed through social sharing are beginning to rival search as a primary driver of traffic for many sites.  Part of Google’s prowess stems from the fact that it is the largest referrer of traffic to many other Websites. It doesn’t want to lose that status to social sharing streams such as Facebook or Twitter.  Already, Buzz is helping to boost sharing through Google Reader.  While Google doesn’t benefit directly from that traffic (yet), simply knowing what links people are sharing and clicking on is valuable data which can help it improve its search results.

We have seen this effect for awhile now – as have our customers.  More and more of the traffic to our site is not generated through search engines specifically.  To be sure, we certainly get a chunk from them, but solid leads are far better from our social media activities than from paid search.  That trend is only becoming more pronounced.  Social media directly undermines Google’s relevance (course I don’t see anyone else directly profiting from that change…).

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Finally a Facebook revenue scheme I get

February 26th, 2010 by Scott McCaskill

Facebook money… facebook’s way of making money.  Annoyed by Facebook applications?  Hoping FB does something to curb their ubiquity on your stream?  Well, don’t look now but Facebook’s incentives just got twisted.  By taking a cut of the applications through Facebook Credits, FB will have every reason to make sure high performing apps make it in front of the most people.  And this revenue stream I understand.  So is Facebook ultimately a massively multiplayer online game system?  I’d say yep.

Samuel Axon

 

Facebook will soon roll Facebook Credits out to even more application developers, so it has publicly announced that it will take 30% of the revenues earned for goods sold via Facebook Credits.

Facebook Credits make up Facebook’s virtual currency; the currency became available to some users last Spring. Those users could buy gifts with it. Facebook then made a deal that gave users the ability to purchase Facebook Credits with their PayPal accounts and offered Facebook Credits as a currency option to several application developers, including uber-huge game-makers Playfish and Zynga.

Facebook says it’s taking the 30% cut so it can invest “heavily in the ecosystem” by educating users and marketing to them about the currency, testing out incentives to get people to try the credits out, and seeding credits to get people comfortable with them.

Now if I could only find my way around facebook again…

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Sounds like Marc Benioff believes in Yammer

February 25th, 2010 by Scott McCaskill

At the end of a long post on TechCrunch, Marc Benioff, CEO of Salesforce pushes his own platform’s version of Yammer – Salesforce Chatter…

Marc Benioff

Now, we need to take this idea to our businesses. We need to transform the business conversation the same way Facebook has changed the consumer conversation. Market shifts happen in real time, deals are won and lost in real time, and data changes in real time. Yet the software we use to run our enterprises is in anything but real time. We need tools that work smarter, make better use of new technology (like the mobile devices in everyone’s hands), and fully leverage the opportunities of the Internet.

New realtime cloud applications, platforms, and infrastructure offer the path to redefine the future of collaboration. Now in beta, Salesforce Chatter takes the best of Facebook, Twitter, and other social leaders, for instance, and applies it to enterprise collaboration—making people more productive and businesses more competitive. I already see it working: I have an enterprise desktop where without any effort I can learn about what my team is focusing on, how my projects are progressing, and what deals are closing. It is fundamentally changing the way our organization collaborates on product development, customer acquisition, and content creation—making it all easier than ever before.

We are on the precipice of a major shift in our industry. It stems from a change we badly needed and the once-in-a-decade question we had to ask. And this time, we are all ready for the answers.

Well, ok.  I get it that quite a bit of interesting information can be collected and generated through the salesforce product or yammer interally at a company (interestingly, though I think you need an Autonomy or Google installation to tease out useful info from that data at the end of it).  I guess this lines up with The Dachis Groups’ general beliefs (where I tend to disagree with them is on the tools they suggest will be used and the openness which is required to really embrace all of this cloud sourcing).  But at the end of the day, the efficiency gains are going to be tough to measure.  You will have 2-3% of the people in your company really contributing to the chatter; are they really the most productive?  Will they be after they generate all this noise?  Will the chatter really improve internal business communication?  Possibly.  Jury is out.

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Facebook spam or do they really like me…

February 24th, 2010 by Scott McCaskill

Seems the past few days I have been hounded by Facebook spam, and not just the type from Farmville or Mafia wars requiring more manure or glocks (am I even saying that right).  Back in the day, MySpace and Friendster both didn’t have any of this… then it was all they had (but I sure thought all those friendly ladies were really interested in me, especially when my only photo was a picture of the earth from space).  In my view, the spambots were the start of the end for those sites.  Now, Facebook seems to be catching them relatively quickly, so maybe they can prevent the takeover.  But I wonder how much of their growth is real and what the spambots will do to the current user base.

Oh and sorry for the spotty posting.

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Another private label community?

February 16th, 2010 by Scott McCaskill

Now I actually think there are good reasons to have a private label community, especially if you have a vibrant user base as presumably Sony Ericsson does.  However, like the techcrunch guys I wonder if the heyday for these sites isn’t over.  Certainly any new communities ought to be incorporating Facebook connect or whichever mainstream network is in their demographic or area.  It’s all about network mashups, now.  Your private label community will benefit from that interaction.

TechCrunch Europe

Can good old fashioned User-Generated Content help shift handsets? Sony Ericsson apparently thinks so.

The handset maker has announced a new web service called Creations, its “vision for the future of mobile entertainment”, based on something the company is calling ‘co-creation’.

Basically, it’s a content sharing site – sorry, a “movement” (I kid you not, this is their word) – in which users can upload, “remix” and publish content to and from their mobile phones and the desktop, all distributed under a Creative Commons license.

It’s an idea that might have seemed credible a few years ago but in 2010 it appears as if Sony Ericsson has got a little too drunk on the web 2.0 cool aid after just about everybody else has left the party. Either that or the company’s leadership have turned to the scriptures of Lawrence Lessig in the hope of clawing back marketshare.

Good luck to them.  Hope they are using some of the mash up tools available to them. 

On a generic note, Europe often seems a couple years behind the US in Web 2.0, but maybe they will leap frog us in the next couple years…

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Buzzing about privacy

February 12th, 2010 by Scott McCaskill

I haven’t used Google Buzz yet – it seems like our Social Streams but intricately tied to your Gmail account.  The idea of social streams makes sense; it’s why we added them to our platform.  And I don’t feel particularly threatened by Google’s product here.  However, it seems like tying it to your email account has inheren problems – and these problems are bubbling up:

Robin Wauters

Merging something designed for public broadcasting (Buzz) with something inherently private (Gmail) was just looking for trouble.

Google is -deservedly – getting a lot of heat for the fact that its latest social product has a number of privacy flaws baked into it by design.

They’ve since made some improvements to the product, but that’s not where the story ends.

Some people think the complaints are unwarranted and the issues not all that bad, while some think it’s mostly annoying and others don’t even know there are issues yet (or that Google launched something new at all). And then there those whose lives are already being impacted by the privacy loopholes in Google Buzz – and not all in a good way.

See for example this story of an anonymous woman who writes a (self-proclaimed) feminist blog, which she started after leaving an abusive marriage. (found on Hacker News)

Hint: the title is ‘Fuck you, Google’.

An excerpt:

I use my private Gmail account to email my boyfriend and my mother.

There’s a BIG drop-off between them and my other “most frequent” contacts.

You know who my third most frequent contact is?

My abusive ex-husband.

Which is why it’s SO EXCITING, Google, that you AUTOMATICALLY allowed all my most frequent contacts access to my Reader, including all the comments I’ve made on Reader items, usually shared with my boyfriend, who I had NO REASON to hide my current location or workplace from, and never did.

You can read the rest of the story in the blog post, but needless to say this woman is justifiably very angry with the Mountain View company.

Now, I’m sure some of our readers will have an answer ready. That she should have changed this setting or not have touched that one, but that would be beside the point. Which is that even with the improvements that were made to the Buzz product, Google is confusing the hell out of people here – and make some lives hell for them to boot.

Expect more stories like this.

I am guessing this type of thing will happen quite a bit.  Google also buried the ability to turn off buzz at the bottom of the Gmail page.  Perhaps people will get over it – and had Facebook done it, they probably would.  But can Google get awa with this invasion of privacy which at least seems greater than their regular invasions of your privacy?  I bet the furor dies down, but only after Google makes it much easier to opt out.

 

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Not good news for MySpace

February 11th, 2010 by Scott McCaskill

This does not bode well for MySpace.  Musical chairs in the executive suite and continued cuts to staff really mean death spiral.  No Google to the rescue this year.  Glad we just added the network…

Adam Ostrow

Owen Van Natta made waves when he became MySpace CEO in April 2009 after having previously served as a high-ranking exec at Facebook. But his effort to revitalize the once top social network has come to an end tonight after less than 10 months on the job, as Van Natta has resigned from MySpace, effective immediately.

Here’s the statement we just received from the company:

“News Corporation today announced that Owen Van Natta will step down from his position as MySpace CEO, effective immediately. Mr. Van Natta will be replaced by newly-elevated co-Presidents Mike Jones and Jason Hirschhorn, who will each report to Jon Miller, Chairman and CEO of Digital Media for News Corporation. All three executives joined MySpace in April 2009, with Mr. Jones and Mr. Hirschhorn previously serving as Chief Operating Officer and Chief Product Officer, respectively.”

Well, MySpace, it was nice knowing you.  Actually, no it wasn’t.

 

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